Overview

This Detroit-based quick service restaurant had two strong-performing locations—but behind the scenes, inefficiencies were holding them back. Their financial reporting was inconsistent, operations lacked structure, and while the owner had a clear vision for growth, they didn’t have the systems or support to make it happen.

By implementing proven frameworks, refining their internal processes, and tapping into a network of like-minded operators, this brand laid the foundation for long-term scale—and short-term gains.

Strategic Focus Areas

Operational Systems:

Introduced streamlined, scalable systems to improve day-to-day efficiency and staff accountability

Financial Clarity:

Rebuilt reporting structures for visibility into costs, margins, and unit-level profitability

Marketing Innovation:

Deployed high-impact, locally tailored marketing campaigns that delivered measurable ROI

Peer Support:

Leveraged the mastermind community for best practices, mentorship, and real-time feedback on scaling challenges

Results Within 12 Months

Profitability:

+28% increase in net profit across both locations

Operational Efficiency

Significant reduction in labor waste and prep time

Financial Reporting

Full visibility into KPIs, prime costs, and unit economics

Leadership Capacity

Owner freed up time to focus on strategy, not just survival

Marketing Performance

Improved customer acquisition and brand visibility through targeted campaigns

What’s Next

Third Location Launch:

Actively preparing for a new unit with confidence and structure

CPG Expansion:

Developing a packaged product line from a proprietary recipe to open a new revenue stream and extend brand reach

Testimonials

The Scale Your Restaurant programs are for any owner-operator looking to boost sales and drive growth, and most importantly do it with more confidence and certainty. Bringing operations, training and marketing together fills a huge hole in the industry and we continue to benefit greatly from their services.

Michael Pirraglia

Camp Pickle + Jaguar Bolera

OMG... Thank the Divine Universe for Greg and his team! Joining the Scale Your Restaurant amplifier is exactly what we needed to take our operation to the next level, while giving me the space to do what I do best... Create amazing dishes and build my brand.

Sari Suzanne Seedorf

The Yellow Carrot

Greg Provance proves himself to be incredibly insightful in his strategies for capturing an audience in today's ever competitive environment. These proven tactics are sure to increase your bottom line both today and into the future.

Ken Dodd

M&M Hospitality Group

Shout out to Restaurant Owners Network and the GP Hospitality Team! Not only are the marketing tactics and services worth the minimal investment, the community is top notch and a must for any operator serious about growing their business.

Steve Floyd

Brigantine Group + Floyd Consulting Services

What Greg and his team were able to accomplish for our team has been truly remarkable. From training to marketing tactics to the highest level of support. Greg told me we would be partners for life, and I cannot imagine going it alone without his support and the support of his teams. Our profitability has soared, our staff is aligned and I am more confident than ever before about our future success. Thank you!

Heather Harrison

Harbor Foods Group

Restaurants are ever-evolving and full of surprises; never a straight line! Survive and thrive by getting grounded in the principles of this book.

Dean Biersch

Co-Founder Gordon Biersch Brewing Company; CEO & Founder, Hopmonk Tavern

No amount of marketing dollars can replace the value of serving others with sincerity. I’ve known Greg for more than two decades, and have watched him create extraordinary success in every restaurant and bar he’s touched, using practical tools he’s included in this book. If you’re looking for proven ways to implement a program of hospitality that will ensure success, this book is a good place to start.

Fawn Weaver

CEO & Founder, Uncle Nearest Premium Whisky

The restaurant business is fun and exciting but takes a lot of work to grow and scale - profitably! This book helps to put the focus on the right priorities to not only achieve the best results, but to actually enjoy the process along the way.